RONALD, E. G.; MULIA, F. PENINGKATAN KUALITAS PELAYANAN BERBASIS KEBUTUHAN PELANGGAN MELALUI INTEGRASI SERVQUAL DAN HOUSE OF QUALITY: (STUDI KASUS PADA ALIJOY COFFEE, NANAS). MANNERS (Management and Entrepreneurship Journal), [S. l.], v. 8, n. 1, p. 1–9, 2025. Disponível em: https://jurnal.unnur.ac.id/index.php/manners/article/view/927. Acesso em: 12 may. 2026.